Preferred Customer Plan: Peace of Mind for Every Season
Year-Round Comfort for Cincinnati Homes
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Precision Tune-Up & Professional Cleaning -
10% Discount on Repairs -
$245 Per System, Per Year
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What Members Gain From the Preferred Customer Plan
Precision Tune-Ups, Annual or Semi-Annual
Every agreement includes a complete precision tune-up and professional cleaning of your heating and/or air conditioning equipment, scheduled annually or semi-annually for the term of your agreement. A well-maintained system delivers lower utility bills, improved capacity, and extended equipment life.
Priority Customer Status
When your AC fails on a summer day or your furnace quits on a winter night, plan members are treated as priority customers. Because you’ve invested in reliability with us year-round, your comfort comes first on our schedule.
10% Discount on Repairs
Regular maintenance means fewer repairs — and when your system does need one, members receive a 10% discount on the repair.
Never an Overtime Charge
Breakdowns don’t keep business hours. Plan members never pay an overtime charge, whether the call comes on a weekday afternoon or in the middle of the night.
Emergency Service Within 24 Hours
Members receive emergency service within 24 hours. Call (513) 984-4328 anytime — our phones are answered around the clock by a real person, not a recording or menu tree.
Inflation Protection & a Transferable Agreement
Your agreement includes inflation protection, and it’s transferable — so the coverage you’ve paid for doesn’t disappear if your home changes hands.
Peace of Mind for Every Season
Your HVAC system works year-round to keep your family comfortable. But comfort only stays dependable when your system gets the attention it deserves. The Pinnacle Air Solutions Preferred Customer Plan — our Residential Energy Savings Agreement — provides a complete precision tune-up and professional cleaning of your heating and/or air conditioning equipment, annually or semi-annually, for $245 per system per year. It catches the little things before they cause larger problems, and members get a 10% discount on repairs, priority customer status, emergency service within 24 hours, and never an overtime charge — all from a family-owned contractor who truly knows your home.
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Financing Available Through Goodleap -
Preferred Customer Maintenance Plan
Enroll in the Preferred Customer Plan
Why Do You Need a Maintenance Plan?
Increase Energy Efficiency
Cooling and heating your home uses more energy than any other system in the home. By using a few inexpensive energy-efficient measures, we can help you reduce your energy bills by 5% to 25%.
Improve Comfort Conditions
Seasonal tune-ups allow us to ensure your heating and cooling system is running properly before extreme temperatures hit.
Help Prevent Mechanical Failure
Regular maintenance allows us to catch the little things before they cause larger problems. This will not only save you money, but allow us to give you an accurate expectation on the remaining life of the system.
Maintain Your Warranties
A system’s manufacturer warranty is typically void if the system has not been inspected at least once a year.
Plan Pricing
$245
Per System, Per Year
Includes a complete precision tune-up and professional cleaning, annually or semi-annually, for your heating and/or air conditioning equipment.
Precision Tune-Up Procedures Include
- Clean and adjust burner assembly
- Clean ignition assembly
- Clean heat exchanger or elements
- Monitor flue draft
- Monitor refrigerant pressure
- Test starting capabilities
- Test safety controls
- Clean or replace air filters
- Clean and adjust blower components
- Measure for correct air flow
- Tighten electrical connections
- Measure volts / amps
- Lubricate all moving parts
- Adjust thermostat calibration
- Clean evaporator coil if accessible
- Clean condenser coil
- Clean condensate drains
- Measure temperature difference
Three Simple Steps to Enroll in the Preferred Customer Plan
Call us at (513) 984-4328 or use our online contact form to discuss which systems you’d like included in your Preferred Customer Plan. Most members enroll their air conditioning, furnace, or heat pump — or a combination of all three. We explain exactly what’s covered, whether annual or semi-annual tune-ups fit your equipment, and how the 10% repair discount works. There’s no obligation at this stage; we just want to match the plan to your home’s comfort needs.
- Describe your HVAC systems (AC, furnace, heat pump, mini-split, geothermal, etc.)
- Learn what’s included in membership for each system type
- Ask about your estimated tune-up schedule and member benefits
- Clarify any questions about pricing or coverage
Once you’re ready, enrollment takes just minutes. We collect basic information about your home and systems, confirm your membership start date, and schedule your first seasonal tune-up. Most members begin in spring (for AC) or fall (for heating), but we work with your timeline. Your plan is $245 per system per year — one simple annual charge, with no surprise monthly bills or hidden fees. From that day forward, your seasonal tune-ups are scheduled automatically, and member discounts apply to all service calls.
- One-page enrollment form (completed over the phone or online)
- Choose your plan start date
- Schedule your first seasonal tune-up
- Membership fee paid upfront; no monthly billing
Your Preferred Customer Plan is now active. Our team proactively reaches out before each seasonal tune-up to confirm your appointment. When your technician arrives, they’ll work through our full precision tune-up and professional cleaning. Repairs during your agreement come with a 10% discount and never an overtime charge, and priority customer status means members come first. You’ve made the investment in reliability; now enjoy the peace of mind that comes with a system you can trust.
- Automatic reminders for your seasonal tune-ups
- Priority scheduling for any repair needs
- 10% discount on repairs, never an overtime charge
- Ongoing 24/7 support from Pinnacle Air Solutions
Ready to start your Preferred Customer Plan membership?
Check Out More of the Work We Have Done for Cincinnati & Surrounding Area Homeowners
Financing to Pair With Your Membership
A Preferred Customer Plan keeps your systems running — and when it’s time for a new install, Pinnacle Air Solutions offers financing, a preferred maintenance plan, and rebate assistance to help spread the cost across manageable monthly payments.
Financing Deals
We have partnered with GoodLeap to offer flexible payment options for your project. GoodLeap uses a soft credit check until funding and the highest score from all 3 bureaus to see if you qualify. It also takes just a few minutes to get started.
Advantages to Financing:
Maintenance Plans
Our Preferred Customer Plan covers both residential and commercial customers across Cincinnati with scheduled maintenance visits designed to catch small issues before they become expensive repairs.
Advantages to Our Maintenance Plan:
Rebates
Rebates on qualifying HVAC equipment may be available depending on your system and location. Contact our Cincinnati team to find out what rebates you may qualify for.
Factory-Authorized Bryant Service
As a Bryant Factory Authorized Dealer, Pinnacle Air Solutions maintains and services Bryant equipment — backed by manufacturer training and warranty support for Cincinnati homeowners on the Preferred Customer Plan.
Other Brands We Install
Cincinnati Homeowners Trust Our Maintenance Team
See what Cincinnati homeowners say about the Preferred Customer Plan and working with Pinnacle Air Solutions year-round.
Seasonal Tune-Ups Across All Your Equipment
Frequently Asked Questions About the Preferred Customer Plan
You can enroll your central air conditioning, furnace, heat pump (ducted or mini-split), geothermal system, radiant heating, or any combination of these. If you have multiple systems, we can design a plan that covers all of them or just the ones that matter most to your home. Call us at (513) 984-4328 to discuss your specific setup.
Our Residential Energy Savings Agreement is $245 per system, per year. That covers a complete precision tune-up and professional cleaning of your heating and/or air conditioning equipment, performed annually or semi-annually, plus member benefits like a 10% discount on repairs and never an overtime charge. Call (513) 984-4328 and we’ll confirm the right setup for your home.
Tune-ups are performed annually or semi-annually, depending on your agreement. Cooling tune-ups typically happen in spring and heating tune-ups in fall, so your system is running properly before extreme temperatures hit. You choose a window that works for your schedule, and we confirm your appointment in advance.
Call (513) 984-4328 anytime — our phones are answered 24/7. Plan members receive emergency service within 24 hours, are treated as priority customers, never pay an overtime charge, and get 10% off the repair.
Member discounts apply to most repairs and maintenance work. Some major replacements or specialized services may have different terms — we’ll always explain what’s included before we start any work. The goal is transparency so you know exactly what you’re saving.
Absolutely. If you install a new system or want to add another unit to your Preferred Customer Plan membership, we can upgrade your plan anytime. Just call us to adjust your coverage.
Your agreement is transferable. If you move or sell your home, call us at (513) 984-4328 and we’ll walk you through transferring it.
When you call for repair service, we note your plan status and apply your 10% member discount to the repair. Members also never pay an overtime charge, no matter when the call comes in.
Tune-ups don’t roll over or accumulate, but they’re always available. Many members skip a tune-up in a particularly mild year and pick back up the next season. We’ll adjust your schedule based on what makes sense for your home and climate conditions.
Yes. Membership is flexible. If you need to pause for a season or cancel entirely, just let us know. We handle cancellations without hassle — there’s no long-term contract or early-termination penalty.
HVAC Services Throughout Cincinnati & Surrounding Communities
Pinnacle Air Solutions is based in Cincinnati, OH and serves homeowners and businesses throughout the surrounding communities.
Don’t See Your Location?
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Start Your Preferred Customer Plan Membership Today
The Preferred Customer Plan transforms HVAC maintenance from a worry into a routine part of home care. You get precision tune-ups, priority customer status, 10% off repairs, never an overtime charge, and emergency service within 24 hours from a family-owned contractor with 75+ Years of Combined Experience. Don’t wait for a summer AC failure or winter furnace breakdown to reach out — enroll now and gain the peace of mind that comes from a system you can trust.