Preferred Customer Plan: Peace of Mind for Every Season
Year-Round Comfort for Cincinnati Homes
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Seasonal Tune-Ups Included -
24/7 Member Hotline Support -
Family & Locally Owned
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What Members Gain From the Preferred Customer Plan
Seasonal Tune-Ups Included
Your air conditioning, furnace, heat pump, or geothermal system performs best with regular maintenance. Members receive spring AC tune-ups and fall heating inspections at member rates — we clean, inspect, test, and optimize your equipment for lower energy bills and longer system life.
Priority Scheduling for Members
When your AC fails on a summer day or your furnace quits on a winter night, members receive priority scheduling. Because you’ve invested in reliability with us year-round, your comfort is a priority for our team.
Discounted Emergency & Repair Costs
Members receive a discount on labor rates for any repair call — whether a simple fix during business hours or an emergency service in the middle of the night. The plan pays for itself the moment you need an emergency repair.
Family-Owned Accountability
You’re not a transaction to us; you’re a member of our service family. We track your equipment’s history, remember your preferences, and proactively reach out when your next seasonal tune-up is due — personalized service, not a call center experience.
24/7 Member Hotline Support
HVAC questions at 2 a.m.? Member support is available by phone around the clock. Call (513) 984-4328 anytime — during emergencies or just to ask about system operation — and reach a real person, not a recording or menu tree.
System Health Reports & Energy Insights
After each seasonal tune-up, you receive a detailed system health report — efficiency scores, any components needing attention, and specific recommendations to improve comfort and reduce energy use. That transparency helps you plan future upgrades.
Peace of Mind for Every Season
Your HVAC system works year-round to keep your family comfortable. But comfort only stays dependable when your system gets the attention it deserves. The Pinnacle Air Solutions Preferred Customer Plan keeps your air conditioning, heating, and specialized systems running smoothly, catches small issues before they become expensive emergencies, and gives you priority scheduling when you need service most. Members enjoy discounted seasonal tune-ups, emergency repair savings, and the confidence that comes from a family-owned contractor who truly knows your home.
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Financing Available Through Goodleap -
Preferred Customer Maintenance Plan
Enroll in the Preferred Customer Plan
Three Simple Steps to Enroll in the Preferred Customer Plan
Call us at (513) 984-4328 or use our online contact form to discuss which systems you’d like included in your Preferred Customer Plan. Most members enroll their air conditioning, furnace, or heat pump — or a combination of all three. We explain exactly what’s covered, when your seasonal tune-ups happen, and what discounts apply to repairs. There’s no obligation at this stage; we just want to match the plan to your home’s comfort needs.
- Describe your HVAC systems (AC, furnace, heat pump, mini-split, geothermal, etc.)
- Learn what’s included in membership for each system type
- Ask about your estimated tune-up schedule and member benefits
- Clarify any questions about pricing or coverage
Once you’re ready, enrolment takes just minutes. We collect basic information about your home and systems, confirm your membership start date, and schedule your first seasonal tune-up. Most members begin in spring (for AC) or fall (for heating), but we work with your timeline. Your membership fee is one simple annual charge — no surprise monthly bills or hidden fees. From that day forward, your seasonal tune-ups are scheduled automatically, and member discounts apply to all service calls.
- One-page enrolment form (completed over the phone or online)
- Choose your plan start date
- Schedule your first seasonal tune-up
- Membership fee paid upfront; no monthly billing
Your Preferred Customer Plan is now active. Our team proactively reaches out before each seasonal tune-up to confirm your appointment. When your technician arrives, they’ll conduct a full inspection, run system diagnostics, and share a detailed health report. Emergency repairs during membership come with member discounts, and priority scheduling means members come first. You’ve made the investment in reliability; now enjoy the peace of mind that comes with a system you can trust.
- Automatic reminders for your seasonal tune-ups
- Priority scheduling for any repair needs
- Member discount applied to all service calls
- Ongoing 24/7 support from Pinnacle Air Solutions
Ready to start your Preferred Customer Plan membership?
Check Out More of the Work We Have Done for Cincinnati & Surrounding Area Homeowners
Financing to Pair With Your Membership
A Preferred Customer Plan keeps your systems running — and when it’s time for a new install, Pinnacle Air Solutions offers financing, a preferred maintenance plan, and rebate assistance to help spread the cost across manageable monthly payments.
Financing Deals
We partner with Goodleap to offer flexible financing for qualified Cincinnati homeowners, so a new system or major repair can fit your budget. Apply in minutes and spread the cost over manageable monthly payments instead of paying all at once.
Advantages to Financing:
Maintenance Plans
Our Preferred Customer Plan covers both residential and commercial customers across Cincinnati with scheduled maintenance visits designed to catch small issues before they become expensive repairs.
Advantages to Our Maintenance Plan:
Rebates
Rebates on qualifying HVAC equipment may be available depending on your system and location. Contact our Cincinnati team to find out what rebates you may qualify for.
Factory-Authorized Bryant Service
As a Bryant Factory Authorized Dealer, Pinnacle Air Solutions maintains and services Bryant equipment — backed by manufacturer training and warranty support for Cincinnati homeowners on the Preferred Customer Plan.
Other Brands We Install
Cincinnati Homeowners Trust Our Maintenance Team
See what Cincinnati homeowners say about the Preferred Customer Plan and working with Pinnacle Air Solutions year-round.
Seasonal Tune-Ups Across All Your Equipment
Frequently Asked Questions About the Preferred Customer Plan
You can enroll your central air conditioning, furnace, heat pump (ducted or mini-split), geothermal system, radiant heating, or any combination of these. If you have multiple systems, we can design a plan that covers all of them or just the ones that matter most to your home. Call us at (513) 984-4328 to discuss your specific setup.
Plan pricing is customized based on the systems you enroll and your Cincinnati-area location. We provide a transparent quote upfront so you know exactly what you’re paying. The annual membership fee is competitive and designed to pay for itself through member discounts on just one or two service calls.
Spring AC tune-ups typically happen in April or May, and fall heating tune-ups in September or October. You choose a window that works for your schedule, and we confirm your appointment in advance. Many members also request additional tune-ups during high-use seasons for extra reliability.
Members receive priority scheduling for emergency calls just as they do for routine service. Call (513) 984-4328 anytime — our phones are answered 24/7. Your membership gives you priority as we schedule the repair, and member discounts apply to the cost.
Member discounts apply to most repairs and maintenance work. Some major replacements or specialized services may have different terms — we’ll always explain what’s included before we start any work. The goal is transparency so you know exactly what you’re saving.
Absolutely. If you install a new system or want to add another unit to your Preferred Customer Plan membership, we can upgrade your plan anytime. Just call us to adjust your coverage.
If you move within Cincinnati, we can transfer your membership to your new home. If you relocate outside our service area or sell your home, we’ll work with you on a prorated refund or transfer options. Just reach out to discuss your situation.
When you call for emergency or routine repair service, we note your membership status. The member discount automatically applies to your labor rate, parts markups, and service call fees. Your invoice shows your member price and what you saved — it’s clear and transparent.
Tune-ups don’t roll over or accumulate, but they’re always available. Many members skip a tune-up in a particularly mild year and pick back up the next season. We’ll adjust your schedule based on what makes sense for your home and climate conditions.
Yes. Membership is flexible. If you need to pause for a season or cancel entirely, just let us know. We handle cancellations without hassle — there’s no long-term contract or early-termination penalty.
HVAC Services Throughout Cincinnati & Surrounding Communities
Pinnacle Air Solutions is based in Cincinnati, OH and serves homeowners and businesses throughout the surrounding communities.
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Start Your Preferred Customer Plan Membership Today
The Preferred Customer Plan transforms HVAC maintenance from a worry into a routine part of home care. You get seasonal tune-ups, priority service, member discounts on repairs, and 24/7 support from a family-owned contractor with 75+ Years of Combined Experience. Don’t wait for a summer AC failure or winter furnace breakdown to reach out — enroll now and gain the peace of mind that comes from a system you can trust.